You may return an unused item in new condition within 14 days of receipt. Please note on the packing slip if you would like to return or exchange the item, and enclose the packing slip in the returning package. Once we receive the package, we will refund you for the full product price or ship the requested size to you.
- Customers will be responsible for the return shipping charges unless our customer service department determines that we are at fault for an order error or product defect.
- Close out item sales are final. No returns.
- Please allow 3-5 days for your return to be processed or an exchange to be sent.
- All shoes returned without a shoe box or with the shipping label affixed to the shoe box will be subject to a €10 fee.
- Sock sales are final. No returns.
- Returns from any non-EU country are subject to a 15% restocking fee.
You may return the items to the address below:
Rogue Benelux bvba