Employment Opportunities

Customer Service - Retail

Full-Time - Location: Antwerp, Belgium

Position Description: Interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.

Position Responsibilities

• Greet and interact with customers directly.
• Assess customers’ needs and provide assistance and product information.
• Checkout and process sales, returns, and exchanges.
• Stock and organize inventory.

Position Requirements

• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications.
• Communication skills at least in English, Flamish, French - verbal and written.
• Attention to detail and accuracy.

Order Processor

Full-Time - Location: Antwerp, Belgium

Position Description: Process information in response to new and returned orders, and investigates quality misses.

Position Responsibilities

• Process new orders, forms, applications and requests.
• Receive and process customer returns and exchanges.
• Issue refunds and credits for returned merchandise.
• Record details of actions taken.
• Communicate and coordinate with internal departments.
• Investigate details of missing or damaged product, shipments, and other quality issues.

Position Requirements

• Proficient English language skills are required.
• Knowledge of relevant computer applications.
• Good communication skills - verbal and written.
• Problem analysis and problem-solving skills.
• Strong attention to detail and accuracy required.

Customer Service

Full-Time - Location: Pori, Finland

Position Description: Interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.

Position Responsibilities

• Process orders, forms, applications and requests
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Manage customers' accounts
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Position Requirements

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Communication skills - English, verbal and written. Preferred knowledge of Italian / French / German / Spanish
• Problem analysis and problem-solving
• Attention to detail and accuracy

Warehouse

Full-Time - Location: Antwerp, Belgium

Position Responsibilities

• Warehousing and storage of all merchandise, supplies, and equipment
• Inspecting incoming shipments
• Consolidating and packaging outgoing orders
• Case picking orders
• Loading and unloading trucks and any other duties in our warehouse

Position Requirements

• Previous warehouse / distribution experience is preferred, but not a must
• Ability to operate a manual / powered pallet jack or lift product
• Ability to lift up to 80 pounds and carry up to 80 feet
• Ability to climb picking ladders and reach to a height of 8 feet from the ladder
 

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