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Cart & Checkout FAQ

Why am I being charged VAT tax?

VAT is charged on sales by http://www.rogueeurope.eu/ within the European Union (EU). In accordance with the laws governing members of the EU, http://www.rogueeurope.eu/ is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. In general, VAT is charged in accordance with the local legislation in each member state.  However, the VAT rate of the selling organization's member state is used until the organization surpasses the distance selling threshold for each member state.  

The retail price and/or price displayed for goods sold by http://www.rogueeurope.eu/ are exclusive of VAT. So your final price may differ depending on the actual VAT rate that applies to your order. Your final price during checkout will reflect the correct VAT rate for the destination country of your order, or it will reflect the Belgian VAT rate (21%) if the destination country rate does not yet apply.

You will need to login in order to see the correct tax rate applied to products prior to reaching the checkout page.

All of our prices are displayed in €. If you are transferring money to us from a non €-country, you might be charged additional fees. As these fees may vary, you should contact your bank for further information.

I Am Unable to Get Any Shipping Estimate Other Than "Pick Up Only"

Please be sure you are entering your state/province AND postal/zip code. Both locations are needed to estimate shipping properly. If you only enter a postal/zip code it will also need a state. You can also refresh the page to reset the form and re-enter your information. If this solution doesn’t work for you please feel free to contact us or call us at +358 (0)20 7710850 to complete your purchase and we will troubleshoot your issues.

Orders that contain any items with a lead times are not eligible to be expedited.

After hitting "Submit Your Order" I receive a "Gateway Error" Message.

Gateway error messages indicate that the Credit Card information you have entered was either entered incorrectly or was declined. Many times people forget to use the proper billing address or miss type the expiration date or card number. If all of your information is correct but the card was declined this may be caused by a purchasing limit on your card, perhaps it was exceeded. This is also often the case. If neither of these solutions works for you please feel free to contact us or call us at +358 (0)20 7710850 to complete your purchase and we will troubleshoot your issues.

I cannot add items to my cart or check them out. When I hit "add to cart" it takes me to the cart page and says that my cart is empty.

The reason for this is caused by your browsers cookies settings. Most/all online stores and websites require cookies to be enabled to make purchases and use the full functions of the website. If you are unsure if your cookies are enabled or how to enable them follow this link about how to check and enable your cookies. If this solution doesn't work for you please feel free to contact us or call us at +358 (0)20 7710850 to complete your purchase and we will troubleshoot your issues.

I'm placing an order, but I would like to pay with multiple credit cards. Do I need to call in my order?

You do not need to call in your order. If you would like to pay for an order with multiple credit cards, you can purchase a gift card for the amount you would like to put on each credit card. You can then enter the gift card code(s) into your shopping cart when submitting your order online.

If you are ordering Rogue gift cards with a prepaid gift card such as Visa or MC, we recommend holding onto these cards for 1-2 weeks for verification. This type of transaction may get flagged as fraudulent so you could be contacted to verify payment information. To avoid this, please contact us before placing your order.

How long will it take for my order to arrive?

See chart below for estimated transit times from our warehouse in Antwerp, Belgium. These transit times are estimates and do not take into account weather or any other possible delays. Transit days = business days.

Online order are shipped with UPS. You will receive a tracking link in a separate e-mail once your order has been shipped. Please allow 24-48 hours for the tracking link to become active.

Orders that contain any items with a lead time will ship complete when all items are available. This includes pickup orders.

Are there any additional charges?

Customers from non EU-countries and VAT exempt areas within the EU may be subject to customs fees and/or import duties and taxes that need to be paid once the order reaches the destination country. As customs policies vary widely from country to country, we can’t predict what the costs will be and it is the customer's responsibility to contact the local customs office or tax authority for specific information. Rogue has no control over additional charges and does not cover any costs such as customs clearance, or bank fees as these must be paid for by the customer.

When will my Express Shipment Arrive?

Expedited orders placed on a business day (Monday-Friday) prior to 3 PM Central European Time* will ship the same day, subject to complete verification.

Expedited orders placed after 3PM CET will ship the following business day, subject to complete verification.

Expedited orders processed on the weekend will ship on the following business day.

Business days do not include weekends (Saturday and Sunday) or EU holidays.

All deliveries are only made on business days. (No Saturday Deliveries)

*Please note that our shipping point is in Belgium, which observes Central European Summer Time from the last Sunday in March to the last Sunday in October.